Terms of service

Terms of Service – LILY & MAY

OVERVIEW

Welcome to LILY & MAY! The terms “we”, “us” and “our” refer to LILY & MAY (trading name). LILY & MAY operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). LILY & MAY is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced herein (including Refund Policy, Privacy Policy, etc.), describe your rights and responsibilities when using the Services. Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK TO PRIVACY POLICY]. If you do not agree to these Terms or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

  • By agreeing to these Terms, you confirm you are at least the age of majority in your state or province of residence, and that you may permit any minor dependents to use the Services on devices you own, purchase, or manage.

  • To use the Services (including browsing our online store or buying products), you may be asked to provide information (email, billing, payment, shipping info). You warrant that all information you provide is correct, current, and complete, and that you have the rights to provide such info.

  • You are responsible for keeping your account credentials secure, and for all activities under your account. You may not transfer or assign your account to someone else without our prior written consent.

SECTION 2 – OUR PRODUCTS

  • We strive to present an accurate depiction of our products in the online store (photographs, descriptions, etc.). However, device screens, lighting, etc., may cause variations in appearance.

  • We do not guarantee that what you see exactly matches how it appears in reality, nor that it always meets your expectations.

  • Product descriptions, availability, and pricing may change at any time at our discretion. We may also limit the quantity of any product to any person, region, or jurisdiction without notice.

SECTION 3 – ORDERS

  • When you place an order, you are making an offer to purchase from LILY & MAY. We reserve the right to accept or decline orders for any reason before they are confirmed.

  • Orders are not accepted until payment is processed and we send you an order confirmation.

  • Please review your order carefully before submitting. Once accepted, cancellations or changes may not always be possible.

  • All purchases are subject to our Refund Policy 

  • You represent that your purchase is for personal or household use, not for resale or commercial export.

SECTION 4 – PRICES AND BILLING

  • Prices, discounts, and promotions are subject to change without notice. The price you pay will be the one in effect at the time the order is placed (shown in your order confirmation).

  • Unless stated otherwise, prices shown exclude taxes, shipping, handling, customs/import charges.

  • Any shipping, customs, or similar charges are your responsibility.

  • You agree to provide current, complete, and accurate payment and billing information. You’re responsible for updating information as needed (for example, credit card expiry, new billing address).

SECTION 5 – SHIPPING AND DELIVERY

  • Shipping and delivery times are estimates only and not guaranteed. Delays caused by carriers, customs, or external events are outside our control.

  • Once the products are handed over to the carrier, risk and title pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

  • All content on the site — trademarks, logos, designs, product names, written content, images, etc. — belongs to LILY & MAY (or its partners/licensors) and is protected by intellectual property laws.

  • You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, republish, upload, or display content without our written permission.

  • All rights not expressly granted are reserved by LILY & MAY.

SECTION 7 – OPTIONAL TOOLS

  • We may provide third-party tools or integrations as part of the Services. We don’t control them and disclaim any responsibility for their functionality, security or content.

  • Use of optional tools is at your own risk and discretion.

SECTION 8 – THIRD‑PARTY LINKS

  • Our Services may contain links to third‑party websites or content. We do not verify or endorse that content. Following those links is at your own risk.

  • We are not liable for any damages or issues caused by the content or services on third‑party sites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

  • LILY & MAY is powered by Shopify. However, all transactions are between you and LILY & MAY.

  • Shopify is not responsible for your use of this store or any disputes between you and us.

SECTION 10 – PRIVACY POLICY

  • All personal information collected through the Services is subject to our Privacy Policy [LINK TO PRIVACY POLICY].

  • We may share information with Shopify and other partners required to deliver our Services.

SECTION 11 – FEEDBACK

  • If you submit any feedback (ideas, suggestions, reviews, etc.), you grant LILY & MAY a perpetual, worldwide, royalty-free right to use, reproduce, modify, publish, distribute, and display such feedback for any business purpose.

  • You warrant that you own or have rights over any feedback you submit and that it does not violate any third party rights.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

  • Occasionally content (product info, pricing, shipping estimates) may have errors or omissions. We reserve the right to correct such errors and to cancel or change orders, even after confirmation, if necessary.

  • We also reserve the right to modify the Services, or any features, tools or parts of the website at any time without notice.

SECTION 13 – PROHIBITED USES

You agree not to use the Services to:

  • Violate any law or regulation

  • Infringe another’s intellectual property

  • Send spam, misleading, or malicious content

  • Upload viruses, malware, or harmful code

  • Attempt to exploit security or gain unauthorized access

  • Impersonate any person or entity

  • Use automated means (scrapers, bots) improperly

  • Use the Services for commercial resale (unless authorised)

SECTION 14 – TERMINATION

  • We may suspend or terminate your access to the Services or your account at any time, at our discretion, with or without notice.

  • You remain liable for any amounts owing up to termination.

  • Certain sections (Sections on Intellectual Property, Feedback, Limitation of Liability, etc.) will continue to apply after termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

  • To the fullest extent permitted by law, our Services and all products are provided “as is” and “as available”, without warranties of any kind (express or implied).

  • We make no guarantee that the Services will be uninterrupted, error‑free, secure, or meet specific expectations.

SECTION 16 – LIMITATION OF LIABILITY

  • LILY & MAY and its officers, employees, agents, partners, licensors, or affiliates will not be liable for any indirect, special, consequential, or punitive damages arising out of your use of the Services or purchase of products, including lost profits, lost data, or any other loss, even if we were advised of the possibility of such damages.

SECTION 17 – INDEMNIFICATION

  • You agree to indemnify, defend and hold harmless LILY & MAY, its affiliates, officers, employees, agents, licensors and service providers from any claims, damages, liabilities, losses and expenses arising from your breach of these Terms, violation of law, or use of the Services.

SECTION 18 – SEVERABILITY

  • If any part of these Terms is found by a competent court to be invalid or unenforceable, that part will be severed and the rest shall remain in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

  • Failure by us to enforce a right or provision does not waive that right.

  • These Terms (and referenced policies) constitute the entire agreement between you and us, superseding all prior agreements or understandings.

SECTION 20 – ASSIGNMENT

  • You may not assign or transfer your rights under these Terms without our written permission.

  • We may assign or transfer our rights or obligations at our discretion.

SECTION 21 – GOVERNING LAW

  • These Terms of Service are governed by the laws of Victoria, Australia.

  • Any disputes will be heard in the courts of Victoria.

SECTION 22 – HEADINGS

  • Headings in these Terms are for ease of reference only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

  • We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

  • It’s your responsibility to check this page periodically for changes.

  • Material changes will be notified as required under applicable law. Continued use of the Services after changes constitutes acceptance.

SECTION 24 – CONTACT INFORMATION

  • Trading Name: LILY & MAY

  • Email: hello@lilyandmay.com.au

  • Business Address: ANGLESEA POST OFFICE, P.O. BOX 110, Victoria, 3230, Australia

  • Phone Number: +61 409 889 900

  • ABN: 34324949503

  • GST Registered: NO